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What should you do if your Ithaca home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your residence – and your family – against the many risks you could encounter, like burglary, flooding, and fire. Despite the fact that your home may be ready, that doesn’t necessarily mean you are. Do you have a good idea of what to do if your Ithaca home alarm system goes off? The sound of an alarm is often shocking, confusing, and could cause panic. Your best choice is to stay composed and abide by these easy suggestions.

Steps to Take When Your Home Alarm System In Ithaca Sounds

It’s a circumstance no one wishes to face, but it’s also why you put in a home alarm system from the outset. You’re roused from a deep sleep with the unmistakable blasting of an alarm after a home security component has been triggered. What is your next move?

  1. Stay calm. This is easier said than done when your home security alarm is blasting, and your pulse is racing. But keeping a cool head is the optimal way to assess what is happening. Avoid the impulse of trying to deal with the emergency on your own instead let your monitoring professionals and first responders perform their job.
  2. Attend to your family members. Your priority should be your family members and leading them out of danger. In the case of a break-in, this might include going to a predetermined secure area as far from points of entry as possible. There’s a good chance that your alarm already deterred the trespasser, but it’s always wiser to be safe than sorry. If there’s smoke or a blaze, please vacate your house immediately.
  3. Don’t forget your smartphone. In this day and age, most people carry their cell phones at all times, but you might forget to pick it up during an emergency. It’s a good thing to have. You’ll have the opportunity to stay in touch with your monitoring specialists and get updates through your home security app.

Work With Your 24-hour Monitoring Agents

Whenever your home alarm system in Ithaca goes off, your 24/7 monitoring professionals will spring to action. The first move is to validate your alarm, and that involves reaching out to you. The protocol they follow is based on the type of emergency. For example, when a medical emergency occurs, a single attempt will be made to get in touch with you before help is dispatched. If you’re dealing with a break-in - the most common type of alarm - a monitoring specialist will follow these procedures to contact you:

  • An effort will be made to communicate with you through the touchscreen interface. You will generally be required to supply a passcode.
  • If that attempt isn’t successful, a call is made to your main contact number.
  • An alternate number or first emergency contact is attempted next.
  • If you still can’t be reached, nearby police officers are deployed.
  • Your monitoring agents will try to reach you again once emergency personnel are contacted.

If you're not in a situation where you can converse with monitoring staff, that’s OK. Assistance will still be dispatched even when you're not available to verify the emergency.

Be prepared for any crisis with a Vivint home alarm system in Ithaca

Be prepared for any situation with a modern home alarm system in Ithaca from Vivint. Dial (607) 600-9658 to begin the customization of your property’s protection today.