Work With Your 24-hour Monitoring Agents
Whenever your home alarm system in Ithaca goes off, your 24/7 monitoring professionals will spring to action. The first move is to validate your alarm, and that involves reaching out to you. The protocol they follow is based on the type of emergency. For example, when a medical emergency occurs, a single attempt will be made to get in touch with you before help is dispatched. If you’re dealing with a break-in - the most common type of alarm - a monitoring specialist will follow these procedures to contact you:
- An effort will be made to communicate with you through the touchscreen interface. You will generally be required to supply a passcode.
- If that attempt isn’t successful, a call is made to your main contact number.
- An alternate number or first emergency contact is attempted next.
- If you still can’t be reached, nearby police officers are deployed.
- Your monitoring agents will try to reach you again once emergency personnel are contacted.
If you're not in a situation where you can converse with monitoring staff, that’s OK. Assistance will still be dispatched even when you're not available to verify the emergency.
Be prepared for any crisis with a Vivint home alarm system in Ithaca
Be prepared for any situation with a modern home alarm system in Ithaca from Vivint. Dial (607) 600-9658 to begin the customization of your property’s protection today.